Who we are
The address of our website is: https://inno.energy.
Legal basis
When processing your personal data, we take into account not only the Swiss Federal Act on Data Protection (DSG) and its Ordinance but also, "if and to the extent applicable", the General Data Protection Regulation (DSGVO) of the European Union.
X2B App for iOS & Android
1. Controller
The controller responsible for the processing of your personal data in connection with this app is:
InnoEnergy GmbH
Andreas Berg
Sunnewiesstrasse 9
CH-9508 Weingarten
info@inno.energy
2. Description of the app
The X2B app for iOS and Android provides a web interface for the X2B building automation system.
The app calls up the system URL configured by you and displays the control and visualisation interface.
3. Data collected
The app itself does not collect any personal data whatsoever.
However, when content is retrieved via the internet (e.g. your X2B URL), the following technical data may be automatically recorded by the web server:
IP address of the device used
Time of access
Requested address (URL)
Device information (browser version, Android version)
These data are processed exclusively by our proxy server.
4. Use of the data
The app does not process any user data locally.
All connections are made directly between your device and your configured X2B system.
No transfer to third parties takes place.
5. App permissions
The app requires the following permissions:
Permission Purpose
Internet access To retrieve and display the content of your X2B installation
6. Storage of data
The app stores only the following configuration locally:
System ID (for compiling the web URL)
These data remain stored exclusively on your device and are not disclosed to third parties.
7. Rights of users
You have the right to:
Information about the stored data
Rectification of inaccurate data
Erasure of stored data
Restriction of processing
Objection to processing
Since the app itself does not process any personal data, these rights are relevant only in the context of the use of your own X2B server.
8. Changes to this privacy policy
We reserve the right to amend this privacy policy in order to adapt it to changes in the legal situation or in the event of changes to the app.
The current version can be found at any time at: https://inno.energy/kontakt/datenschutz
Forum
For the forum under Support, you log in with your access credentials for the innoEnergy portal. In doing so, the portal transmits the following data from your login to this website: internal user ID, name, email address and role. Your password is not transmitted.
We store this information as well as your posts (title, text, time) in order to enable you to participate and to moderate the forum. Your name is visible to other logged-in users of the forum; your email address is not.
For the login, we set a technically necessary session cookie. It is set only in the forum and becomes invalid upon logout or after the session expires. We do not set any cookies on the other pages.
The legal basis is the performance of the use of the forum and our legitimate interest in an orderly exchange. The data are stored for as long as your access exists. We delete posts upon request. To do so, please contact info@inno.energy.
Support Tickets
To open a support ticket, log in to the innoEnergy portal with your account credentials. In doing so, the portal transmits your internal user ID, your name, your e-mail address and your role to this website. Your password is not transmitted.
Your tickets (subject, description, category, priority and, where applicable, the box concerned) as well as messages and attachments are stored in the portal of innoEnergy GmbH and processed by our support team. We send you e-mails confirming receipt of your ticket and notifying you of replies. Users with the role of company administrator can additionally view the tickets of their company.
For login purposes, we set a technically necessary session cookie, solely in the Support and Forum sections. The legal basis is the provision of support within the framework of your contractual relationship or our legitimate interest in the orderly processing of requests. We store tickets for as long as they are required for processing and for evidentiary purposes. Upon request, we will delete them (info@inno.energy).
AI Assistance in the Knowledge Base
In the knowledge base, you can ask questions to an AI-supported assistance feature. Your question (and up to four previous messages of the ongoing conversation) are transmitted to Anthropic, PBC (USA), which operates the language model Claude, for the purpose of answering. The answer is generated on the basis of the articles in the knowledge base.
We store your question and the answer for up to 90 days in the portal of innoEnergy GmbH. Administrators may view them there in order to improve the assistance feature and the knowledge base and to detect misuse. For this purpose, we store a daily changing identifier that is calculated from your IP address. It does not allow any inference across multiple days. We do not store your IP address itself there. Upon request, we will delete individual entries (info@inno.energy). Please do not enter any login credentials or personal data in your questions.
As protection against automated requests, your browser solves a small computational task before each question. This takes place locally, without third-party providers and without cookies. In order to limit requests, we briefly process your IP address in the cache of our website.
The legal basis is our legitimate interest in offering you prompt assistance and in protecting it against misuse. The transfer to the USA takes place on the basis of the standard contractual clauses or the EU-US Data Privacy Framework, respectively.
Application as an X2B Partner
If you apply as an X2B partner, you log in to the innoEnergy portal with your account (see the section on support tickets). We store the information provided in the form (company, address, website, telephone, contact person with e-mail and telephone, areas of activity, services, number of employees and your message) in the portal of innoEnergy GmbH. All portal administrators receive an e-mail about this and review the application. You will receive a confirmation and, following activation, a further e-mail.
Following activation, we publish the company name, address, telephone, website, areas of activity and services of your company on the partner map. The details of the contact person, the e-mail address, the number of employees and your message remain internal. The legal basis is the implementation of pre-contractual measures at your request and, for publication on the map, your consent given by submitting the form. You may have the publication discontinued at any time (info@inno.energy).